Everything about using AffirmDME — from first login to decided case. If you're looking for what Medicare requires, see the requirement guides.
The 2-minute overview: what the product does and how a case flows through it.
The activation path: create a case, upload three documents, watch the checklist go green.
Organization profile, the Business Associate Agreement, and what to do before real PHI.
Locations are your billing entities — every case belongs to one.
Admins vs members, sending invitations, and how access works.
Explore the full product with sample cases and zero PHI — free, forever.
What every New Case field means — MBI, NPI, HCPCS, LON, jurisdiction — and how validation works.
Document types, AI classification, extraction statuses, and re-running extraction.
Met / Missing / Needs review, the readiness score, and how requirements map to citations.
Requesting missing documentation from the prescriber's office and tracking responses.
Getting the Standard Written Order signed via DocuSign, and what happens when it's signed.
The packet download, marking submitted, UTNs, and recording the decision.
Recording an Additional Documentation Request and using the AI-drafted response.
Non-affirmed decisions, the prior UTN requirement, and running the second round.
Pay-as-you-go vs per-location plans, what counts as a billable case, and the card-on-file rule.
How per-location allowances count, what overage costs, and the New Case overage warning.
Upgrades, downgrades, proration, canceling, and where to manage cards and invoices.
The per-location usage table, projections, and the upgrade prompt.
Where your data lives, how the document AI works, and what never happens to your data.
What the Business Associate Agreement covers and how it's executed.
Who can see what, and the per-case activity trail.
The third parties that touch service data, and how changes are communicated.
MBI, PTAN, UTN, ADR, SWO, LCD — the acronyms of Medicare DME, decoded.
Medicare FFS via the DME MACs — what's covered today and how routing works.
Failed extractions, wrong classifications, checklist surprises, and who to contact.